Gorilla Mind is proud to offer Route Shipping Protection on all orders!
You can file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
* By opting out of Route Shipping Protection you are agreeing to withhold protection on your package. Gorilla Mind cannot be held liable.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
- Route does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. At our discretion, we may offer a 15-30% refund depending on the severity of the cosmetic damage.
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.